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Community Associate

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April 17, 2024
New York, New York
Job Type


With direction and guidance from the shift supervisor, community associates will deliver on-site trauma-inform social services at city sanctuary hotels throughout New York City. Working cooperatively with hotel operations and security staff, community associates will welcome and engage migrant and asylum-seeking single adults, families with children, or adult families (without children) as they enter the sanctuary hotel and navigate New York City. 

Community Associates will complete culturally sensitive assessments to identify strengths, barriers, and service needs; make referrals to address those needs; and coordinate with City agencies, immigration services, and other community-based organizations.

Schedule: Twelve-hour day or evening shifts

  • Community associates will carry caseloads of 25 individuals or families and will be responsible for tasks
  • including, but not limited to, the following:
  • Culturally sensitive registration, intake, roster tracking, and assessment
  • Bilingual Spanish/English case management (preferred)
  • Referrals to community-based programs and organizations
  • Coordination with interpretation and translation services
  • Coordination with the NYC Department of Education (DOE) on student registration, school placement,    attendance, transportation, and troubleshooting as needed.
  • Referrals to ESL instruction
  • Referrals for childcare
  • Medical care coordination
  • Coordination with the Mayor’s Office of Immigration Affairs (MOIA)
  • Referrals to immigration legal services
  • Other tasks as necessary to facilitate delivery of necessary services to clients, including storage and  distribution of packaged meals.
  • Requirements
  • Bachelor’s degree or relevant social services experience with people who are vulnerable and have experienced significant trauma.
  • Excellent verbal and written communication skills.
  • Ability to learn quickly and problem-solve
  • Strong organizational skills
  • Ability to work independently and as part of a team
  • Basic understanding of immigration laws and procedures
  • Preferred qualifications
  • Fluent in English and Spanish (written and spoken)
  • Bachelor’s degree in social work or other human services field + two years of relevant experience working with people who are vulnerable and have experienced significant trauma.
  • Solid understanding of trauma and experience delivering trauma-informed services
  • Crisis intervention experience
  • Knowledge of immigration laws and regulations
  • Understanding of child development and child welfare 


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