Shift Supervisor

Job Overview

Shift supervisors will provide and oversee on-site trauma-informed social service deliveryat city sanctuary hotels throughout New York City. Working cooperatively with hotel operations and security staff, shift supervisors will welcome and engage migrant and asylum-seeking single adults, families with children, or adult families (without children). Supervisors will manage daily social service operations and provide on the ground support and supervision for community associates who are responsible for completing culturally sensitive assessments and making referrals.

Responsibilities

Shift supervisors will have teams of 3 to 6 community associates and are responsible for varied tasks including, but not limited to, the following:

1. Overseeing social services operations and seamless transitions from one shift to the next
2. Supervising and supporting community associates, including reviewing completed assessments
3. Ensuring that community associate staff provide culturally sensitive, trauma- informed services
4. Ensuring appropriate staff coverage and monitoring attendance
5. Intervening in crises and counseling clients as needed
6. Planning and troubleshooting with operations and security staff
7. Coordinating interpretation and translation services
8. Providing coverage for community associate staff as needed
9. Meeting with operations and security staff for planning and site management
10. Managing and documenting incidents
11. Managing and updating rosters and attendance

Requirements

• Bachelor’s degree or two years of relevant social services experience with people who are vulnerable and have experienced significant trauma
• Strong understanding of trauma and how it manifests, as well as experience delivering trauma-informed, culturally sensitive services
• Excellent verbal and written communication skills
• Ability to learn quickly and problem-solve under pressure and within prescribed timelines
• Strong organizational and leadership skills
• Ability to work independently and manage a team
• Working knowledge of immigration laws and procedures
• Strong understanding of child development, child welfare, and education requirements

Preferred Qualifications

• Master’s degree in social work or other human services field + two years of relevant experience working with people who enter the U.S. seeking asylum
• Fluent in English and Spanish (written and spoken)
• 2+ years of experience supervising social services staff in the delivery of culturally sensitive, trauma-informed services
• Solid understanding of immigration laws, regulations, procedures, and benefits/entitlements
• Experience working on-site in a congregate housing setting
• Experience working with the Homeless Services 

Schedule:

Full-time during the day, evening, or overnight shifts