Sports and Entertainment Complex
case study
TemPositions Eden Hospitality helped an entertainment complex host weddings, birthdays, and other recreational gatherings with engaging waiters.
Problem
A prominent sports and entertainment complex located in the heart of New York City faced a significant challenge. To accommodate its growing popularity and ongoing slate of events, the complex needed to scale its workforce quickly without compromising service quality. The primary objective was to provide exceptional service during a range of events such as weddings, birthdays, bar/bat mitzvahs, and other recreational gatherings. These events required waiters who were skilled, customer-oriented, efficient, and engaging.
Solution
In response to this challenge, TemPositions Eden Hospitality identified hundreds of waiters with significant experience and a strong background in customer service. This process included thorough resume reviews, interviews, and in-person assessment of each person’s ability to adapt to various service scenarios. Once waitstaff were selected, they underwent a comprehensive training program, tailored to meet the unique service expectations and guidelines of the complex.
TemPositions Eden Hospitality appointed Team Leads for each event, responsible for overseeing and maintaining the high standards and guidelines set forth by the complex, ensuring a seamless blend with any in-house staff. This structured and detailed approach allowed the entertainment complex to meet the rising demand for its event hosting and management business by significantly improving its staffing situation.
HOW WE CAN HELP you
TemPositions Eden Hospitality possesses a wealth of experience in managing complex event staffing, particularly in high-profile and dynamic venues. Our strategy combines proactive staffing, extensive training, and strategic leadership to effectively meet the unique challenges of such environments. We are committed to providing exceptional service and operational efficiency, and we are equipped to apply our proven expertise to meet your event staffing needs, ensuring a successful and memorable experience for your patrons.
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