Description
Property Manager – Cooperative Residential Building
Location: Manhattan, NY | Employment Type: Full-Time
Schedule: Monday–Friday, 9:00 AM–5:00 PM
Work Arrangement: On-Site
Compensation: Competitive, based on experience
Position Summary
A well-established Manhattan cooperative residential community is seeking an experienced Property Manager to oversee day-to-day building operations and serve as the primary liaison to the Board of Directors.
This is a highly visible leadership position within a prestigious, meticulously maintained residential property where exceptional standards of cleanliness, presentation, service, and professionalism are expected. The Property Manager will be responsible for maintaining the building's pristine appearance and ensuring a consistently elevated white-glove service experience for residents and shareholders.
The ideal candidate has significant New York City cooperative housing experience and understands the expectations of a sophisticated, professional resident community. This person should be polished, discreet, highly service-oriented, and capable of balancing operational demands with the level of responsiveness and personal attention expected in a high-end residential environment.
Key Responsibilities
Building Operations
- Oversee daily operations, maintenance, and overall condition of the property
- Maintain a pristine, polished, and welcoming environment throughout the building
- Supervise building engineering and management personnel
- Ensure effective preventive maintenance and building-system operations
- Coordinate vendors, contractors, repairs, renovations, and capital improvement projects
- Monitor building conditions and identify opportunities to improve efficiency and control costs
- Oversee major building improvement and infrastructure projects
- Ensure the property consistently meets high standards for appearance, cleanliness, safety, and functionality
Staff Management
- Lead and supervise a diverse building operations team
- Partner with engineering and maintenance leadership to ensure effective day-to-day supervision
- Manage staffing schedules, performance, employee relations, and workforce planning
- Oversee both union and non-union personnel
- Set clear expectations for professionalism, appearance, conduct, and resident service
- Promote a respectful, polished, and service-focused workplace culture
- Ensure staff consistently deliver a high level of white-glove service
Board Relations
- Serve as the primary management contact for the Board of Directors
- Attend Board and committee meetings as needed
- Provide regular operational and financial updates
- Prepare reports, recommendations, and supporting materials for Board review
- Implement Board policies, decisions, and strategic initiatives
- Provide management recommendations regarding building operations, staffing, vendors, and expenditures
- Maintain a professional and productive relationship with Board members
Financial & Administrative Management
- Assist with annual budgeting, forecasting, and expense management
- Review invoices, expenditures, and vendor agreements
- Monitor operating expenses and capital project spending
- Oversee payroll administration and related processes
- Work closely with bookkeepers, accountants, auditors, and other financial professionals
- Monitor accounts receivable, collections, and other building financial matters
- Identify opportunities for operational efficiencies and responsible cost management
Resident Relations & Service
- Serve as a senior point of contact for shareholders and residents
- Deliver a consistently high level of white-glove residential service
- Anticipate resident needs and ensure concerns are addressed promptly, discreetly, and professionally
- Respond to resident requests and concerns with patience, sound judgment, and professionalism
- Handle sensitive or challenging situations with diplomacy and discretion
- Maintain strong relationships with residents, Board members, staff, and vendors
- Ensure a consistently elevated customer-service experience throughout the property
- Develop strong relationships with residents while maintaining appropriate professional boundaries and confidentiality
Qualifications
- 5+ years of property management experience in New York City cooperative residential buildings
- Demonstrated experience working directly with cooperative Boards of Directors
- Strong understanding of residential building operations, maintenance, capital projects, and vendor management
- Experience managing both union and non-union building employees
- Knowledge of budgeting, payroll, accounts payable, collections, and general property financial administration
- Experience with property management and accounting software
- Strong Microsoft Office skills
- Excellent written and verbal communication abilities
- Strong organizational, analytical, and problem-solving skills
Ideal Candidate
The successful candidate will be:
- Highly professional, articulate, and polished
- Comfortable working with a sophisticated, professional resident population
- Personable and approachable while maintaining appropriate boundaries
- Calm and composed in high-pressure situations
- Diplomatic and emotionally intelligent
- Discreet when handling sensitive resident, personnel, and financial matters
- Strong in judgment and decision-making
- Highly accountable and detail-oriented
- Service-oriented with a genuine commitment to hospitality and resident satisfaction
- Comfortable interacting with a Board of Directors and senior stakeholders
- Able to lead staff by example and establish high standards of professionalism
- Experienced in maintaining a pristine, high-end residential environment
Compensation & Benefits
- Competitive full-time salary commensurate with experience
- Comprehensive benefits package
- Medical, dental, vision, and prescription coverage
- Retirement savings options
- Paid holidays and paid time off
- Employee assistance and other employee support programs
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.
Pay:$120,000.00 - $170,000.00
