Description
Mental Health Specialist – Behavioral Health Call Center
We are seeking a compassionate Mental Health Specialist to provide emotional support, crisis intervention, and care coordination to individuals facing behavioral health challenges. This role ensures callers receive timely, empathetic, and effective support.
Responsibilities
- Answer crisis helpline and provide support to callers
- Conduct screenings and risk assessments (e.g., suicide risk, substance use)
- De-escalate crises and develop safety plans
- Connect individuals to appropriate services and community resources
- Make clinical decisions, including dispatching emergency services when needed
- Provide referrals and follow-up to ensure continuity of care
- Maintain accurate, confidential records and adhere to HIPAA guidelines
- Educate and advocate for clients’ needs
Qualifications
- Master’s degree in Social Work or Mental Health Counseling
- NYS LMSW or LMHC required
- 2+ years of experience in behavioral health or crisis intervention
- Strong clinical, communication, and problem-solving skills
- Ability to handle high-stress situations professionally
- Experience with EHR systems and Microsoft Office
- Ability to work flexible shifts, including evenings, weekends, and holidays
Preferred
- Knowledge of NYC/Rockland County services and systems of care
- Familiarity with OMH, OPWDD, and OASAS standards
- Call center or telehealth experience
Benefits:
We offer eligible employees competitive pay and access to a range of benefits and support programs, including medical, dental, vision, prescription coverage, short-term disability, 401(k), employee assistance, childcare assistance, discounts, paid holidays, and longevity bonuses. Benefits are based on assignment type, schedule, length of employment, and plan eligibility requirements.
EOE:
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.
Pay Rate: $45 per hour
Schedule: 3PM-11PM Sunday-Thursday or Tuesday-Saturday
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