Description
Order Management Specialist
Our client, a chemical manufacturer is seeking two order management specialist to ensure that customer orders are processed accurately and delivered on time.
ESSENTIAL DUTIES:
o Manage and monitor the end-to-end order lifecycle, from order placement to delivery.
o Ensure all orders are processed accurately and delivered on time, meeting customer expectations.
o Collaborate with production, inventory, and logistics teams to confirm product availability and plan timely order fulfillment.
o Communicate with stakeholders to mitigate any potential stock issues or delays.
o Validate orders to ensure accuracy in pricing, product specifications, contract terms, and customer details.
o Proactively review and correct any inconsistencies or errors in orders.
o Ensure all necessary documentation, including shipping papers, compliance forms, and regulatory documents like Safety Data Sheets (SDS), are prepared and in place.
o Maintain compliance with relevant laws and regulations.
o Act as the main point of contact between customers and internal teams.
o Provide updates on order status, respond to product inquiries, and manage delivery schedules.
o Proactively communicate any issues or delays to customers and offer solutions.
o Use Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems (such as Great Plane, MS Suite) to track and manage orders.
o Ensure accurate and up-to-date order-related data within these systems to streamline processes and provide real-time information.
o Identify and resolve any discrepancies, delays, or issues with customer orders.
o Work cross-functionally with sales, logistics, and production teams to address and resolve issues quickly, ensuring customer satisfaction.
SKILLS and EXPERIENCE:
• Bachelor's degree in Business Administration, Supply Chain Management, or related field preferred.
• 2+ years of experience in order management, supply chain, or a related area.
• Proficiency in CRM and ERP systems (MS Suite, Oracle, or similar), must be tech savvy.
• Ability to work collaboratively with cross-functional teams.
• Problem-solving and critical-thinking skills, and customer service skills.
• Ability to work collaboratively with cross-functional teams.
• Problem-solving and critical-thinking skills.
COMPANY OVERVIEW
This job is presented to you by TemPositions Office, a division of the TemPositions Group of Companies. Enjoy exceptional compensation, benefits, and a wealth of opportunities in all office related position. To learn more about employment opportunities, visit our website at www.tempositions.com.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.
