Description
Fraud Case Specialist (Long-Term Temporary)
Oakland, CA | Hybrid (3 days onsite) | $35–$48/hr DOE | Approx. 6-12-Month Assignment
TemPositions is partnering with a prestigious university-affiliated client to add two long-term temporary Fraud Case Specialists to their growing team. This is a high-priority opportunity supporting a member-focused environment where protecting accounts, reviewing fraud claims, and resolving suspicious account activity are key.
This role is ideal for professionals with experience in fraud claims, unauthorized transaction disputes, account verification, or fraud-related customer service, especially those who thrive in fast-paced, high-volume environments and can balance empathy with strong documentation.
What You’ll Be Doing
Review member-reported fraud claims and unusual account activity
Handle inbound and outbound calls with members regarding fraud concerns
Verify recent transactions and confirm account activity through detailed questioning
Secure accounts and guide members through next steps when suspicious activity is identified
Research flagged cases, document findings, and resolve fraud-related issues accurately
Escalate higher-risk concerns as needed
Maintain clear case notes across multiple systems including Excel, Jira, case management tools, and identity verification platforms such as IDVerse
Partner with internal teams to support timely fraud resolution
What We’re Looking For
Experience handling fraud claims, disputes, unauthorized transactions, or account verification
Strong call center, banking, credit union, benefits, retirement, or high-volume member service experience
Confidence speaking with members during sensitive fraud situations
Strong documentation, accuracy, and follow-through
Comfortable navigating multiple systems and tools simultaneously
Excellent judgment, communication, and problem-solving skills
Benefits or retirement administration experience is a plus
Assignment Details
Long-term temporary assignment (approximately 12 months)
Hybrid: 3 days onsite in Oakland, CA
Immediate start
Pay: $35–$48/hr DOE
If you enjoy helping members navigate fraud concerns, asking thoughtful verification questions, and bringing cases to resolution with care and accuracy, we’d love to connect.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.
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