Description
The Banquet Manager has the shared responsibility of ensuring that we exceed our guests' expectations in our hospitality. This person will direct, oversee, and take an active role in all aspects of our Banquet and Food and Beverage operations, hands-on. The Banquet Manager collaborates in growth strategy, team leadership, and event planning. Represent the company enthusiastically and professionally at all times to Employees and guests.
Primary Tasks
- Hire, supervise, educate, train, and develop team members within the banquet department.
- Work directly with the Banquet Chef, Food and Beverage Director, and Sales Managers to ensure organization of details for booked catering/banquet events by reviewing BEO's.
- Lead the team by consistently following/enforcing mandated food safety practices.
- Anticipate workflow challenges and offer solutions.
- Establish and maintain professional standards of conduct and appearance.
- Possess strong interpersonal, written, and oral communication skills.
- Perform quality control on all food and beverage that we serve.
- Plan and execute tastings as needed.
- Work under pressure, consistently meeting deadlines, due dates, and service times.
- Manage team members by treating them fairly, respectfully, and by holding them accountable with corrective action according to company policy.
- Ordering of products and supplies, monthly inventory, scheduling, and payroll.
- Manage department budgets, specifically relating to food cost.
- Attend departmental meetings.
- Ensure that all serviceable items are correct in weights, measures, and process.
- Project event consumption by use of mathematics to ensure adequate preparation while controlling waste.
- Partake in company initiatives regarding recycling and sustainability.
- Assist in resort food and beverage operation as needed (holiday events, staff meals, etc.).
- Maintain cleanliness of Event spaces both front and back of the house.
- Continuously stay interested in industry trends that move the company forward.
- Other duties as assigned.
Required Education, Skills and Experience
Minimum Requirements
- Experience: 2 continuous years of Banquet or Food and Beverage operations with more than $3 mil revenue.
- Management: Minimum of 3 years of progressive management experience.
- Languages: Fluency in English, written and verbal required—additional language skills advantageous.
- Education: Hospitality degree preferred but not required.
- Certification: ServSafe Manager Certification required.
- Physical Requirements: Required to stand for long periods, walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, and twist or reach; push, pull, or lift up to 50 lbs.; continuous repetitive motions.
Target Qualifications
- Education: College degree within the hospitality industry.
- Sector Experience: Experience in a training, quality, or guest service role in the hospitality sector, preferably with experience in hotel operations with a high level of responsibility for meeting established guest service standards.
- Technical Skills: General computer application proficiency (spreadsheets, word processing). Apply oral or written (legible) communication techniques. Understand P&L statements and how his/her actions impact and improve them.
- Property Experience: Three (3) or more years of previous management experience in either a AAA 4 Diamond property or a property with at least 250 rooms preferred.
Benefits
We value the work our employees do and are committed to offering competitive pay along with access to benefits designed to support your health, financial well-being, and everyday life. Benefit availability varies based on assignment type, schedule, length of employment, and plan eligibility requirements.
Benefits available to eligible employees include health plan coverage, comprehensive medical options, group-rate dental and vision plans, prescription drug coverage, short-term disability, and a 401(k) plan. Employees can also access additional support and savings programs, including an Employee Assistance Program, childcare assistance, the Perks at Work employee discount program, paid holidays, and longevity pay bonuses.
Together, these offerings are designed to provide meaningful support while you build experience, earn income, and take on opportunities that fit your goals.
Company Overview
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.
#Norwalk
