FAQ

Have questions about working with The TemPositions Group of Companies as a client or candidate? Pick your side below to see the answers that apply to you.

CANDIDATE Q&A

Assignments

What should I do if I’m running late to an assignment?

Note that most latenesses can be avoided with good planning. If you are delayed, contact your Personal Representative before your scheduled start time. You can review your employee handbook for our lateness policy on your EWA.

How do I cancel off an assignment?

To cancel off an assignment, please contact your personal representative within 24 hours of the assignment start date. You can review your employee handbook to review our cancellation policy on your EWA.

If I’m interested in an available same-day assignment but start time has passed or I may not be able to arrive by the start time, can I still accept the position?

Yes, you may be able to accept the position if it’s still available. Please contact your personal representative to discuss your expected time of arrival (ETA) and they will let you know if your ETA is approved.

What should I do if I won’t be available for a few weeks or if I’m no longer available to work for TemPositions?

Contact your Personal Representative and let them know you are no longer available so we know not to reach out to you for assignments while you are unavailable. You can reactivate with us anytime.

Pay & breaks

When do I receive payment?

You are paid weekly by the Friday following the week you worked. For instance, if you work Monday, February 1st, Tuesday, February 2nd, Wednesday, February 3rd and Monday, February 8th, you will be paid for the first three days by February 12th and for the fourth day by February 19th.

Will adding a lunch break on my timeslip affect my pay rate?

Entering in a lunch break will subtract the length of the lunch break from your hours worked.

How long of a lunch break am I entitled to?

If you work at least six hours in a day, you are entitled to a half hour lunch break.

Getting started

What is the best way to apply for a job?

Search our complete list of current openings. We have new jobs open constantly, so if you do not see a position that currently matches your skill set you can fill out our general form on our Looking for Work page and one of our recruiters will contact you when we have a position that you are a good fit for.

Do I have to pay for this service?

No, TemPositions is a completely free service to use.

Do you offer permanent positions?

Yes, we offer permanent positions for all skill sets.

What does a recruiter do?

Our recruiters perform many functions: conduct interviews, phone conversations, screening and helping candidates and clients find the right fit.

How should I prepare for my interview with a TemPositions recruiter?

You will receive a detailed confirmation email from the recruiter that contacted you outlining everything you need for your interview with a TemPositions recruiter. You should arrive to your interview ten minutes early with all forms/testing completed and any necessary identification the recruiter asked you to bring. Having everything prepared before your interview will help to streamline the interview process.

Should I consider a staffing agency?

Working with a staffing agency is a perfect way to gain exposure, network with peers and get paid while you’re doing it. It is also one of the fastest ways a client gets to see you in action. If you’ve been out of work for a while, TemPositions can get you in the door of a company, allowing you to sharpen your skills and experience different types of work cultures. Plus, it may give you an opportunity to experience an industry you might not know, and a professional reference from someone new.

CLIENT Q&A

About TemPositions

How long have you been in business?

TemPositions has been in business since 1962.

What are your main areas of expertise?

TemPositions has expertise across many different fields including accounting & finance, health care, IT, general office support, convention support, hospitality, creative & marketing, HR, legal, education and scientific.

What is your territory?

We operate in New York, New Jersey, Connecticut, Florida and California.

Can you refer me to someone outside of the tri-state area if a need arises there?

Yes, TemPositions has a vast network of trusted firms we work with outside of our working territory that we can refer you to.

Is your operation 24/7?

Yes, our operation is 24/7 and you will always be able to reach a live person, no matter what time you call day or night.

What are the advantages of working with a local staffing firm?

We’ve been placing candidates in the greater New York and Bay Area for over 50 years. We’ve met thousands of candidates, conducted thousands of interviews, and have maintained a close relationship with many of the companies we work with.

Are you minority/veteran/woman owned?

We are not minority, woman or veteran owned but do collaborate with many organizations that are.

Candidates & screening

What is your screening process?

All TemPositions go through an intense screening process including skills testing, a one-on-one interview with one of our recruiters as well as a comprehensive reference check with previous employers.

Do your recruiters meet with every candidate?

Yes. After each candidate completes an online application, they are prescreened to qualify their candidacy. We require that all candidates come into our offices to have a face-to-face interview with a recruiter. Candidates are commonly tested to determine their skill level for the position they are applying for. We have extremely high standards for the candidates we recruit.

Do you conduct background checks?

TemPositions will conduct background checks if specifically requested by the client.

How do you find your candidates?

Our candidates are sourced in a number of different ways, with the top source being referrals from other candidates. We also use job boards such as LinkedIn, CareerBuilder, Monster, Indeed and various specialty boards that are industry specific.

Where do your candidates come from?

Our number one source in finding the best candidates is referrals. Over the years we’ve compiled a database of more than 100k candidates through the relationships we have built and maintained. Additionally, we have an internal team that uses the latest sourcing techniques to recruit top talent.

What is the time frame for receiving submittals?

We strive to submit candidates within 24 hours of receiving an order and typically beat that time frame.

Can TemPositions fill last minute needs?

Of course! We have a 24/7 operation so no matter when your employee calls out you will be able to call us and speak to a live person to assist you with your needs.

Do you rate your employee performance?

Yes, our eRating system allows clients to rate all employees at the end of their assignment.

What happens if we are dissatisfied with candidate performance?

If you are dissatisfied with candidate performance speak with your client rep about the situation right away. One of our skilled recruiters will then coach the employee on the situation. If it does not improve after that we will find a replacement for you at no charge.

What types of benefits do you give employees?

TemPositions offers employees one of the most comprehensive benefit plans in the business. Employees are eligible for paid vacations, paid holidays, subsidized health coverage, an employer matched 401k, low cost dental coverage, TransitCheks, referral bonuses and child care assistance.

Billing & hours

What is included in your hourly bill rate?

Employee pay rate, payroll taxes, unemployment insurance, workers comp insurance and administrative costs.

How are employee hours handled?

Approval of employee hours are handled electronically through our CWA system. Employees are instructed to enter their hours by midnight on Sunday following the week they have worked. At that time, you will receive an email prompting you to accept or reject their hours in the system.