Mabelle Ledesma
- New York City, United States of America
- January 5, 2022
ADVANCED KNOWLEDGE IN EPIC, MS WINDOWS, WORD, OUTLOOK, EXCEL AND IMA.
Skills: 45 WPM Expert Conflict Resolution Skills Non-Judgmental
Multi-Tasker Team Player Fully Bilingual
Excellent Communication Proficiencies Empathetic Listener
In Depth knowledge of dental, medical and psychiatric terminology
Education
ADLAI E. STEVENSON HIGH SCHOOL
Experience
Good organizational ability and effective decision-making skills.
Excellent communication skills to deal with patients and their families.
Emotional resilience, a calm temperament and the ability to work well under pressure.
The ability to lead and manage a team effectively.
Responsible for providing the highest level of patient/customer satisfaction.
Confirm, collect, and post patient co-payments and other outstanding balances.
Provides patient education regarding managed care plans and referral process.
Mentor new hires and existing staff in the efficient use of call handling best practices, designed to ensure accurate and consistent call responses.
Greet psychiatric service recipients, and process them accordingly for their mental health visits through the IMA database.
