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Residential Aide Shift Supervisor

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TemPositions Health Care
April 27, 2023
New York, New York
Job Type


Job Overview

Shift supervisors will provide and oversee on-site trauma-informed social service delivery at city sanctuaryhotels throughout New York City. Working cooperatively with hotel operations and security staff, shift supervisors will welcome and engage migrant and asylum-seeking single adults, families with children, or adult families (without children). Supervisors will manage daily social service operations and provide on the ground support and supervision for community associates who are responsible for completing culturally sensitive assessments and making referrals.


Shift supervisors will have teams of 3 to 6 community/residential associates and are responsible for varied tasks including, but not limited to, the following:

  • Overseeing social services operations and seamless transitions from one shift to the next
  • Supervising and supporting community associates, and residential associates including reviewing completed assessments
  • Ensuring that community associate staff provide culturally sensitive, trauma-informed services
  • Ensuring appropriate staff coverage and monitoring attendance
  • Intervening in crises and counseling clients as needed
  • Planning and troubleshooting with operations and security staff
  • Coordinating interpretation and translation services
  • Troubleshooting with NYC Department of Education (DOE)
  • Coordinating with the Mayor’s Office of Immigration Affairs (MOIA)
  • Providing coverage for community associate staff as needed
  • Meeting with operations and security staff for planning and site management
  • Managing and documenting incidents
  • Managing and updating rosters and attendance


  • Bachelor’s degree or two years of relevant social services experience with people who are vulnerable and have experienced significant trauma
  • Strong understanding of trauma and how it manifests, as well as experience delivering trauma-informed, culturally sensitive services
  • Excellent verbal and written communication skills
  • Ability to learn quickly and problem-solve under pressure and within prescribed timelines
  • Strong organizational and leadership skills
  • Ability to work independently and manage a team
  • Working knowledge of immigration laws and procedures
  • Strong understanding of child development, child welfare, and education requirements
  • Prior experience working in a medical/healthcare, non-profit or social services setting is required

Preferred Qualifications

  • Master’s degree in social work or other human services field + two years of relevant experience working with people who enter the U.S. seeking asylum
  • Fluent in English and Spanish (written and spoken)
  • 2+ years of experience supervising social services staff in the delivery of culturally sensitive, trauma-informed services
  • Solid understanding of immigration laws, regulations, procedures, and benefits/entitlements
  • Experience working on-site in a congregate housing setting
  • Experience working with the NYC Department of Homeless Services shelter system and navigating the Department of Education and Administration for Children’s Services’ child welfare systems


Twelve-hour day or evening shifts (7:00 am to 7:00 pm or 7:00 pm to 7:00 am)


Sites are located throughout the 5 boroughs


This job is presented to you by TemPositions Office, a division of the TemPositions Group of Companies. Enjoy exceptional compensation, benefits, and a wealth of opportunities in all office related position. To learn more about employment opportunities, visit our website at

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.


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