Remote program manager 911 Engagement

LOOKING FOR CANDIDATES TO START AS OF SEPTEMBER 2022

 Our client is a recognized leader in the emotional health field, providing much needed services in a variety of settings.  Whether through advocacy, education, innovation, therapy referral services, community programs, crisis and support helplines, emotional wellness awareness or emotional crisis preparation and management, our client relies on its purpose driven approach to help others who are struggling. With strict adherence to core values that promote dignity, respect, and mental and emotional wellbeing for all, our client seeks individuals who align with their mission and want to make a difference, providing care and support, one person at a time. 

Currently, our client is seeking talented and dedicated individuals to join one of their newest ventures in support of a 24/7/365 crisis helpline that will change the accessibility for anyone trying to cope with mental or emotional challenges which could be life threatening.   

Position Overview:

The Program Manager for 911 Engagement will be responsible for: 1) managing a wide range of high-level strategic planning activities that build the crisis helpline’s capacity to coordinate with the 911 industry; 2) facilitating the creation of new processes and guidelines to support crisis helpline network center relationships with local public safety access points (PSAPS) and 3) developing diverse partnerships that advance planning and policymaking activities.

Job Duties and Responsibilities:

• Manage major projects that strengthen coordination and collaboration between the crisis helpline and the larger continuum of crisis services, with a focus on crisis helpline engagement.
• Manage the implementation of a new community of practice (CoP) designed to build consensus around a shared vision for crisis helpline coordination, share and learn about promising models, and develop and disseminate protocols to standardize crisis helpline coordination. Work with CoP leadership to set and carry out agendas that meet CoP goals.
• Develop, foster, and maintain strong working relationships with staff, committees, boards, as well as external organizations and institutions to pursue crisis helpline engagement-focused initiatives, meet project goals and timelines, review work products, and coordinate communications and outreach strategies.
• Monitor progress of contracts with vendors in support of goals for coordination and collaboration with the 911 industry.
• Create briefing materials, plan and participate in meetings and workgroup facilitation, and synthesize learnings from input gathered.
• Provide support with report writing, budget development, and other deliverables.
• In coordination with staff, contracted vendors, and governmental entities, manage the development of project plans, communication with project teams, coordination of resources, and tracking of project deliverables.
• Responds to requests for support from crisis helpline leadership or executive staff.
• Other related duties

Qualifications:

• Master’s Degree public health, policy, (e.g., MPH, MPA, MSW) or other health- related fields) or comparable professional experience 
• Previous experience in contact center or other crisis services preferred
• 3+ years of work experience in a relevant field
• Excellent communication and interpersonal skills;
• Ability to establish productive and collaborative relationships with all levels of staff
• Ability to navigate complex decision-making involving multiple stakeholder groups; Great judgment and effective and creative leadership ability
• Ability to quickly absorb complex, technical documents and brief the Executive team; Attention to detail and excellent organization skills
• Ability to take initiative, problem-solve, prioritize duties, and balance competing priorities while paying close attention to detail, meeting deadlines, and working well under pressure.

Salary: $80K -$85K

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.