Patient Access

TemPositions Health Care Published: September 4, 2019
Location
Westchester County, NY
Job Type
Category
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Description

Performs registration, order entry and reception functions for
Laboratory.
Obtains appropriate information regarding patient demographics,
insurance coverage and obtains necessary patient signatures on authorizations
and waivers of non coverage, if appropriate. Collects payment and/or co-pays as
appropriate. Accepts phone orders and requests follow-up written physician
orders. Provides estimates for services when appropriate. Receives and
processes patient financial liability payments.

Responsibilities:

  • Greets patients promptly in a friendly manner, assists patients with special needs and provides necessary information & always respects confidentiality
  • Accurately identifies patient, performs accurate and complete registration & obtains necessary consents & signatures
  • Obtains all required information for billing, selecting correct IML code in Invision
  • Verifies insurance eligibility and benefits and collects payments when appropriate
  • Orders tests correctly in computer system, prints requisitions and verifies orders
  • Communicates well with other staff members to ensure excellent customer service and appropriate follow-up
  • Answers phone promptly and transfers calls to appropriate department
  • Accurately labels and receives specimens into laboratory & delivers to appropriate section
  • Facilitates in gathering accurate patient billing information
  • Performs collections of patients with outstanding accounts receivable
  • Accurately estimates the patient liability (copayments, deductibles, coinsurances and deposits) by obtaining accurate demographic and financial information
  • Receives and processes patient payments as well as maintain necessary petty cash to properly service and receive payments
  • Answers patient inquiries regarding their liability and able to explain the variables involved
  • Properly receipts and forwards all copies of patient payment receipts posting to the patient's account in appropriate system
  • Performs end of day duties closing and reconciliation duties in appropriate system and reconcile deposit slips
  • Fulfills all compliance responsibilities related to the position
  • Performs other duties as assigned


Skills:

  • Listens well and devotes full attention to patients and medical professionals alike
  • Is compassionate and caring, as the job involves dealing with people who are critically ill or injured
  • Has the ability to remain calm, even under stressful situations
  • Communicates well, both orally and in writing
  • Possesses a basic understanding of medical terminology and procedures
  • Ability to adhere to company confidentiality policy
  • Professional appearance and demeanor 
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