Membership Director

Membership Director Responsibilities & Duties

• Create and implement a new member onboarding plan
• Develop and implement membership growth strategies
• Analyze membership data to identify trends and opportunities
• Communicate with staff to promote membership benefits
• Address member inquiries and resolve issues promptly
• Maintain accurate and up-to-date membership records
• Identify and cultivate partnerships that enhance member value
• Implement member retention strategies

Core Competencies:

• Works well independently by exercising discretion and independent judgement
• Has a passion for building Jewish community and engaging people with synagogue life
• This role is best filled by an individual who delights in relationships and networking
• Empathy: you are able to put yourself in others' shoes, you can “read between the lines” when someone says one thing but means another, you genuinely enjoy helping people
• Self-motivation & sense of ownership
• Superior written and spoken communication: you tailor what you say and how  you say it based on the listener/reader and the situation, you ask follow-up  questions to make sure you understand and are understood
• Highly organized: you sweat the details and work hard to make sure everything is executed according to plan. But, you’re also comfortable making decisions on  the fly.
• “Improver” mindset: you're always noticing and suggesting ways to make things  better
• Fast learner, takes initiative, anticipates needs and adapts to situations as they arise

Membership Director Qualifications & Skills

• A deep understanding of the organization's mission and values
• Experience in membership management or related field
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficiency in data analysis and reporting
• Strong problem-solving skills
• Ability to manage multiple projects simultaneously
• Familiarity with CRM and membership management software
• Understanding of marketing and promotional strategies
• Bachelor's degree required
• Minimum of 5 years of experience in membership management or similar role
• Proven track record of developing and implementing successful membership programs
• Exceptional organizational and time-management skills
• Strong analytical and strategic planning abilities
• Ability to work collaboratively across departments
• Proficiency in Microsoft Office Suite and membership management software
• Demonstrated ability to build and maintain relationships with members and stakeholders
• Strong attention to detail and accuracy

Pay:$0.00 - $115,000.00