Position Title: Member Services Representative (Benefits Specialist)
Status: Direct Hire
Location: On-site, Manhattan, New York City
Hours: 35 hours a week, 8am -5-6pm (Start and end times may vary by an hour or two)
Salary: $49k to 51k annually, based on experience
A Benefits Specialist for the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund. Benefits Specialists will work under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2/3 Team.
We are an umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 members. Our mission is to make significant contributions to the lives of our members by providing high-quality benefits and services.
We use cutting-edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. You will be trained on all aspects for 10 weeks.
Position Requirements & Skills:
Education and/or Experience: High School diploma, some college preferred; Call Center experience, Health Care, Employee Benefits, and/or Customer Service experience are strongly preferred.
Bilingual Language Skills: Fluently read, write and speak English/Spanish preferred. Any other language(s) abilities are a plus.
Reasoning Ability: Above average.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.