Legal Support Resources Supervisor

On Call Counsel Published: June 5, 2019
New York, NY
Job Type
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The Legal Support Resources Supervisor will be responsible for supervising the Legal Secretaries and Legal Support Assistants in the New York office. This includes monitoring assignments, redistributing work as necessary, ensuring attorney needs are being met, and liaising with the Manager of Legal Support Resources regarding day-to-day workflow.


  • Monitor day-to-day workflow of secretaries and Legal Support Assistants
  • Coordinate efforts of all secretaries and assistants (including redistribution of work among desks as needed)
  • Advise attorneys of absences and backup plans in secretary or assistant’s absence
  • Coordinate directly with attorneys for short absences, such as lunch hour, doctor’s appointments, etc.
  • Consult regularly with attorneys to determine whether their needs are being met on a regular and continuing basis
  • Act as a liaison between secretaries and assistants, attorneys and the Manager of
  • Legal Support Services on employee relations issues
  • Follow-up on performance issues on a regular basis and keep documentation current
  • Assess quality of work performed and prepare/deliver annual evaluations
  • Oversee temporary/floater secretaries assigned to desks
  • Monitor attendance/punctuality
  • Provide on-the-spot coaching when needed
  • Assist with technical issues
  • Evaluate desk assignments regularly to ensure an equitable distribution of work and level of service; make recommendations for needed adjustments
  • Monitor the floor environment (i.e. file allocation, maintenance/condition of desks and work areas, etc.)
  • Assist in the coordination of departmental moves (phone orders, file allocation, communication to secretaries, coverage changes)
  • Enforce existing procedures and make recommendations to increase efficiency and service levels
  • Interview new secretaries and assistants as needed and closely follow performance of new hires


  • Bachelor’s degree required
  • 6+ years of experience in a professional services environment
  • 2+ years of supervisory experience
  • Excellent organizational and multitask skills
  • Excellent interpersonal skills with the ability to work with different personalities
  • Ability to work well under pressure and resolve problems quickly
  • Ability to take initiative and follow through on all tasks
  • Ability to respond quickly and accurately to all requests and assignments
  • Work overtime when necessary
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