Housing Advocate and Outreach Facilitator

TemPositions Published: September 16, 2020
New York, NY
Job Type
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The Housing Advocate is responsible for completing assigned housing program tasks in compliance with ODWDD funding requirements and the organization’s policy and procedures. He/She is responsible for case management in the form of housing advocacy to individuals in need of support who are OPWDD eligible. The housing advocate is also responsible for providing advocacy services for people who are not OPWDD eligible who live in the catchment area of 196th Street to 126th, river to river in Manhattan.

The advocacy services include, but are not limited to eviction prevention, home finding assistance, providing landlord-tenant mediation, request and follow up on repairs, assist with housing related applications and re-certifications, etc. The advocate is responsible to conducting a minimum of 8 housing related trainings a year with a minimum of 200 participants a year.


ESSENTIAL DUTIES AND RESPONSIBILITIES: Knowledge of housing programs such as community and social service resources. Knowledge of eviction prevention, and landlord tenant disputes. Extensive knowledge of public assistance entitlements and housing subsidy programs. Excellent communication and writing skills. Computer literate and bilingual in Spanish. Major Job Duties and Responsibilities:

• Respond to intakes within 72 hours

• Provide information and referral on all housing issues and concerns.

• Provide ongoing casework services to individuals and families who are at risk of becoming homeless.

• Accompany families for housing entitlements and landlord/tenant court issues.

• Escort tenants to housing court dates and adjournments.

• Conduct and organize housing workshops in accordance with DHCR requirements.

• Assist families in obtaining or remaining in permanent housing by guiding families in the use of community resources.

• Be willing to work flexible hours

• Conduct home visits when necessary

• Advocate for repairs and entitlements

• Serve as liaison to outside government agencies such as HRA, HUD, HPD, NYCHA.

• Maintain all required paperwork, case records and data.

• Assist in completing all applicable housing application for families such as DRIE, SCRIE, and NYC Low Income Housing.

• Provide comprehensive case management on all housing issues.

• Obtain all necessary paperwork in compliance with OPWDD requirements.

• Comply with monthly in house meetings.

• Attend all necessary and related trainings pertaining to the efficient and thorough delivery of housing related services.

• Responsible for the development of program reports on a timely matter.

• Read, understand and translate court stipulation documents.

• Maintain thorough communication via phone text or email with supervisor when conducting outside fieldwork.

• Maintain and update calendar to reflect outside field work.

• Attend monthly housing department meetings with other staff as informed.

• Other related duties as assigned.


· Provide oversight and collect information for outreach activities and events for programmatic departments needing outreach support.

· Strategize and notify supervisors and coordinators of outreach opportunities.

· Review and recommend outreach efforts to maintain our brand presence within the community with Deputy Director.

· Occasionally (max-once a month) attend a meeting with partner organizations or committees that are outreach related.


• Excellent time management skills

• Excellent oral and written communication skills

• Knowledge of OPWDD audit, review process and its requirements.

• Great interpersonal skills in order to interact effectively with coworkers, employees, families and outside contacts.

• Demonstrate sound judgement and the capacity to respond to unusual situations.

• Must be able to maintain the strictest confidentiality

• Familiarity with housing entitlement systems and procedures.

• Strong case management skills.

• Excellent computer skills

• Previous advocacy experiences.

 • Associates Degree in related field Bachelor preferred.

• Excellent verbal and written communication skill – Bilingual in Spanish.

• Computer and typing skills. Knowledge in Salesforce.

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