Executive Receptionist

High professional Executive Receptionist needed for a Banking Corporation. 

Candidate will be part of Reception Services who are responsible for all client floor reception desks across the client campus.

Long-term Temp to Hire position. 

Responsibilities:

• Stand to greet all guests/ visitors, ensure eye contact is made
• Staff will work on the conference floor so they need to be extremely client facing and very customer service friendly 
• Escort guests to required destination, ensuring smooth transitions between team members at each stage of  journey.
• Aim to provide an update to any visitors waiting for verification in reception every five minutes.
• Proactively deal with enquiries and requests in person, via the telephone/email, in a timely and professional manner.
• Continually develop client knowledge and awareness of the MD Folder.
• Maintain the necessary awareness of building facilities to advise and direct guests appropriately.
• Assist with separate registration desks for functions as required.
• Reserve appropriate meeting spaces for all enquiries, whether in person, via email, or via telephone, offering
• Proactive service and alternate accommodations when needed.
• Communicate effectively with peers and the management team, display accuracy and attention to detail both in verbal and written communication.
• Maintain a strong awareness of business activity and communicate all updates with your team members.
• Liaise with conference floors and concierge to ensure the smooth arrival of the host's clients.
• Communicate to the Director of Conference Services about any new / ongoing / potential issues and complaints so that they are addressed accordingly. Follow this up promptly with a detailed email.
• Communicate effectively with the conference team, the pantry team and the reservations team on new bookings, changes to existing bookings and on any cancellations.
• Provide assistance according to business needs e.g. lunch cover, annual leave cover etc.
• Support the training of new receptionists and complete buddy checklists accordingly.
• Take part in the cross-training program which covers all areas of the department, when available.
• Liaise with the catering team and audio-visual team to ensure smooth operations and delivery of service for all meetings and events.
• Adhere to the Company and the Firm's policies and procedures.
• Abide by all Security policies and procedures, including access restrictions, the receipt of goods and Fire and Life Safety information.
• Comply with the Reception Services Standard Operating Procedures (SOP) Manual and keep up to date with new information issued. Familiarize yourself with the site-specific SOPs.
• Call the automated line to report on duty, late or sick within the set time scales.
• Understand how to sign the keys in and out from Security and the requirements for unlocking / locking the Reception area at the start and end of each shift.
• Answer the phone promptly and politely within three rings.
• Understand and use the visitor registration system and have a thorough working knowledge of the room booking system. Run system reports as required.
• Promote the use of the visitor registration system to bookers, guiding them to pre-register their guests, especially before large events.
• Be aware of room status in client rooms at all times, ensuring the room is ready prior to the next booking.
• Monitor access and redirect contingent workers and external couriers to the correct location
• Provide comprehensive handovers for members of the next shift at all times.
• Maintain confidentiality at all times. Keep all information and materials relating to the business of the firm and its clients confidential.

Skills:

• 3-5 years plus related experience and/or training

• Reception experience within a corporate, banking and hospitality environment
• Client facing experience
• Strong interpersonal skills
• Highly organized; ability to handle multiple tasks and apply judgement to prioritize
• Proactive service and alternate accommodations when needed.
• Detailed verbal and written communication.

• Well organized, detail oriented and resourceful

• Ability to prioritize multiple tasks with minimal supervision

• Work efficiently and calmly under pressure in a fast paced and hard working environment

• Interpersonal and professional manner in dealing with clients and employees

• Self-motivated and proactive

• Excellent at time management and conflict management

COMPANY OVERVIEW

This job is presented to you by TemPositions Office, a division of the TemPositions Group of Companies. Enjoy exceptional compensation, benefits, and a wealth of opportunities in all office related position. To learn more about employment opportunities, visit our website at www.tempositions.com.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.