Customer Support HR Assistant

TemPositions Published: July 25, 2017
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About TemPositions

TemPositions is one of the largest regional staffing firms in the US, finding jobs for over 5,000 people a year. We have been placing people in contract positions with a wide range of commercial, not-for-profit and governmental clients since 1962. We are organized into 11 specialty practice areas each focusing on specific types of positions. The individuals we place work on site at our clients’ offices, but are treated as our employees and receive competitive pay and benefits directly from us, similar to that offered by our client companies.

The environment at TemPositions is open, collaborative, intellectual and fun. We’re located in the heart of Manhattan, right above Grand Central Station making us very easy to get to. We believe strongly in developing our employees through one-on-one mentoring and group instruction.  We received the “Best in Staffing” award in 2016, in recognition of our corporate culture and the way we treat our employees.

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Provide customer support to large government contracts.


The Customer Support Specialist must obtain a thorough understanding of the contractual onboarding process, to provide support to consultants and end users.  The Customer Support Specialist must be able to respond to questions, work order changes, inquiries, and complaints in a timely and professional manner.  Will be required to provide troubleshooting, problem solving, reporting, and analyzing of consultant or client needs before escalating them to the contract manager.  Candidate sourcing, and recruitment may be required.


Job Requirements: Must be able to handle a high volume of phone calls, and emails.  This position requires the individual to be detail oriented, have great organizational skills, multi-tasking skills, and the ability to work with individuals within all levels of management while maintaining a patient and positive attitude.  Excellent verbal and written communication skills are required.

Education/Experience:  Minimum of a Bachelor’s Degree, and 3 years of customer service experience. 

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