Description
Our client, located in Syosset, is seeking a Customer Care Representative on a temp to hire basis. This person will be responsible for coordinating, and addressing incoming customer issues from agents, stores, and customers.
DUTIES AND RESPONSIBILITIES:
- Communicates with agents, stores, or customers either by telephone or email to provide further additional information regarding products or services. The CCR will assist with their inquiry as far as they can and will determine if it needs to be escalated to the Level 2 CCR
The CCR can be expected to take 30-50 calls per day
- Managing emails coming in from their ticketing system that is utilized by customers to send issues and have their questions answered. They will be expected to open tickets, check requests and reply to customers
- Collects the required information regarding matters or complaints that require further attention.
- Maintains records of all transactions and interactions made with customers.
- Makes decisions about the complaint’s genuineness and determines possible reasons behind every complaint.
- Ensures that the information regarding customer requests and complaints is provided accurately and efficiently.
- Performs other duties as assigned by supervisor.
QUALIFICATIONS:
- Required to be bilingual in Spanish
- Customer Service
- Experience with de-escalation a big plus
- Data entry skills
- Comfortable working in a fast paced environment
- Microsoft office (Outlook, word, excel (basic)
- Excellent verbal and written communication skills.
Hours: 9-5pm Mon-Fri with a half lunch (37.5 hour work week)
Onboarding: Drug and Background
Job Types: Full-time, Temporary
Pay: $21.50 - $22.00 per hour
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.
