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Customer Service Representative

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TemPositions
Published
January 21, 2024
Location
Port Washington, New York
Category
Job Type

Description

Job description

You will be responsible for technical support via email, ticketing system, and phone systems. Utilize your customer service expertise to support customers.

Major Duties and Responsibilities:

· Manage large amounts of inbound and outbound calls in a timely manner

· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

· Resolve time sensitive customer technical problems by documenting steps taken to
resolve them, and the specific dates/individuals involved

· Handling customer technical support cases through phone and email submission

· Work in a team environment disseminating learned information in service training
for new and current staff.

· Must be a self-starter with an out-going personality and desire to meet and
establish business relationships with new people.

· Proactively contact customers to strengthen relationships, ensure customer
satisfaction and customer utilization of best practices.

Requirements:

· Minimum of 2+ years’ experience working directly with customers, preferably in a call center environment.

· Demonstrated ability to work calmly and effectively in a fast-paced environment

  • Superior customer service skills, with the ability to react quickly and decisively to resolve customer issues; ability to analyze customer processes and provide creative solutions for implementation

Job Type: Temporary

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