Customer Service Representative

We are currently looking for a Customer Service Agents for Nassau and Suffolk County. The positions are temp to temp-to-hire opportunity. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:

• Enter documentation into system effectively
• Provide prompt and efficient service to customers & team members including the appropriate escalation of issues.
• Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contribute to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Liaise with other departments as required to resolve customer’s issues and questions.

Skills:

• 2-3 years of customer service experience required
• Microsoft Office Suite required
• Written and verbal communication skills required
• Call Center experience preferred
• Be able to learn multiple systems or application
• Ability to stay calm when customers are stressed or upset
• Comfortable using computers