Customer Service Representative

Published: September 5, 2019
Location
Babylon, NY
Job Type
Category
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Description

We are currently looking for a Customer Service Agents for
Nassau and Suffolk County. The positions are temp to temp-to-hire opportunity.
You will also be asked to process orders, modifications, and escalate
complaints across a number of communication channels. To do well in this role
you need to be able to remain calm when customers are frustrated and have
experience working with computers.

Responsibilities:

  • Enter documentation into system effectively
  • Provide prompt and efficient service to customers & team members including the appropriate escalation of issues.
  • Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
  • Contribute to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Liaise with other departments as required to resolve customer’s issues and questions.


Skills:

  • 2-3 years of customer service experience required
  • Microsoft Office Suite required
  • Written and verbal communication skills required
  • Call Center experience preferred
  • Be able to learn multiple systems or application
  • Ability to stay calm when customers are stressed or upset
  • Comfortable using computers
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