Customer Service Representative
Our client is a leader in the cloud-based contact center
solutions and a growing company. To complement their growth, they are actively
looking for talented, experienced, and dedicated employees. We are currently
looking for a Customer Service Agents for downtown Manhattan location. The
positions are temp-to-hire opportunity. You will also be asked to process
orders, modifications, and escalate complaints across a number of communication
channels. To do well in this role you need to be able to remain calm when
customers are frustrated and have experience working with computers.
- Enter documentation into system effectively
- Provide prompt and efficient service to customers & team members including the
- appropriate escalation of issues.
- Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contribute to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Liaise with other departments as required to resolve customer’s issues and questions.
- 2-3 years of customer service experience required
- Microsoft Office Suite required
- Written and verbal communication skills required
- Call Center experience preferred
- Salesforce preferred but not required will train
- Ability to stay calm when customers are stressed or upset
- Comfortable using computers