Customer Service Representative

TemPositions Published: June 10, 2019
Location
New York, NY
Job Type
Category
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Description

Our client is a leader in the cloud based contact center solutions and a growing company. To compliment their growth, they are actively looking for talented, experienced, and dedicated employees. We are currently looking for a Customer Service Agents for downtown Manhattan location. The positions are temp-to-hire opportunity.

Responsibilities:

  • Enter documentation into system effectively
  • Provide prompt and efficient service to customers & team members including the appropriate escalation of issues.
  • Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
  • Contribute to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Liaise with other departments as required to resolve customer’s issues and questions.


Skills:

  • 2-3 years of customer service experience required
  • Microsoft Office Suite required
  • Written and verbal communication skills required
  • Call Center experience preferred
  • Salesforce preferred but not required will train
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