Bilingual Customer Service Representative

TemPositions Published: October 15, 2019
Location
New York, NY
Job Type
Category
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Description

A national insurance carrier is seeking Bilingual (Spanish) Customer Service Agent who are looking to grow with a company and provide exceptional customer service.

Locations: Woodside, Queens, NY and Williamsburg, Brooklyn, NY


Responsibilities:

  • Processing payments and breaking down bills (Will be trained on this within the first week).
  • Processing 15+ payments a day
    Sorting mail
    Make sure all new policy packages are mailed accordingly. About 5 mailings a day.
  • Required to call customers if documents are missing to complete a policy.
  • The system generates a list to call from.
  • Could make up to 30 outbound calls a day to follow up on missing or necessary documentation
  • Taking inbound and making outbound customer calls
  • Most challenging calls: When customers call in about payment issues. Other irate calls can be from customers when there are rate increases.
  • Since it affects all customers across the board, the representative needs to just explain the reasoning behind the increase
  • Once candidate obtains license, they will be able to upsell customers that call in regarding their policy on other services they may not have


Skills:

  • Bilingual Spanish required
  • Experience and/or comfort level speaking to customers over the phone/in person
  • Detail oriented
  • Organized
  • Strong written and verbal communication skills
  • Computer literate
  • Asks a lot of questions
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