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Asylum Application General Operations Assistant

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On Call Counsel
September 13, 2023
New York, New York
Job Type


Location: 520 W 49th St New York, NY 10019  - The American Red Cross Greater New York Region - NYC Asylum Application Help Center


  • Immediate start
  • 2 shifts:
    • 1) 8:30am-4:30pm; Mon – Fri
    • 2) 10am-6pm; Tues - Sat

Salary: $60/hour


NYC has welcomed tens of thousands of asylum seekers over the past year, and many want to file asylum applications, which will in turn allow them to apply for work authorization. The New York City Mayor’s Office opened an Asylum Application Help Center in June to operate in consultation with immigration legal service providers, with pro bono support from a number of top law firms, and with the help of students at local colleges and universities.  The center supports applicants as they complete asylum applications pro se and does not offer full representation.

Interested asylum seekers are scheduled for one-on-one appointments at the application help center, where trained application assistants work with the applicant to answer questions.  Experienced immigration lawyers are on site to supervise application assistants and provide guidance; interpreters are on site to provide in-person language assistance.

We are?seeking a highly motivated, empathetic, detail-oriented, operationally minded individual to assist management at the asylum application center. The position requires an active individual who is willing to assist in the management of 70+ volunteers and application assistants, communicating with Center staff to ensure operations are running smoothly, answering questions from daily volunteers, and problem-solving as issues come up in the management of the operation. Other tasks may include managing the mailroom waitlist, and ensuring the appropriate number of mailrooms are operating so as to ensure applicants are being attended to in a timely manner by immigration attorneys in designated mailrooms.


  • Provide daily operational oversight of application assistants and volunteers at the Center, i.e., making sure that everyone is set up for success for the day and questions are answered.
  • Check individuals in and out for lunch, communicate with Center staff regarding assignments of applicants to volunteers and application assistants.
  • Ensure zones are organized and ready for the day, i.e., making copies of documents and preparing envelopes.
  • Monitor the floor for any issues that need to be flagged for operational leadership and/or facilities
  • Perform mailroom coordinator duties as needed, including reviewing applications to confirm they are complete and ready for final review by a mailroom supervisor, and assertively and strategically managing the mailroom waitlist.
  • Maintain open lines of communication with the Operational Directors and Legal Directors, and Immigration Supervisors, as needed.
  • Comply with NYC program guidance and reporting requirements.
  • Other tasks, including administrative tasks, as assigned.


  • Experience in preparing asylum applications.
  • Experience with immigration law preferred but not required.
  • Flexible, can-do attitude, with a strong sense of teamwork.
  • A willingness to undergo training about immigration procedures.
  • Proficiency in Spanish is preferred but not required.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.


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